Delivery & Payment

Our commitment to excellence extends beyond curation to encompass every aspect of your acquisition experience

Worldwide White-Glove Delivery

VanRedouane provides complimentary white-glove delivery to discerning collectors worldwide. Each piece is handled with museum-grade care, from our atelier to your residence.

Our specialized logistics partners ensure secure transport, professional installation, and complete discretion throughout the delivery process.

Delivery Timeline

Standard Items

4-6 weeks from order confirmation

Bespoke Commissions

6-9 weeks, depending on specification

International Shipping

Additional 1-2 weeks for customs clearance

Installation Service

Complimentary for all acquisitions

Flexible Payment Options

We accommodate diverse payment preferences to ensure a seamless transaction experience. All payments are processed through secure, encrypted channels.

Traditional Methods

Credit & Debit Cards
Apple Pay
Bank Transfer (Wire)

Cryptocurrency

Bitcoin (BTC)
Lightning Network

We embrace digital currency for clients who value privacy and decentralized transactions. All cryptocurrency payments are processed through our secure BTCPay infrastructure.

Security & Privacy

Your privacy and security are paramount. We employ bank-grade encryption and adhere to the highest standards of data protection.

SSL Encryption

All transactions are protected by 256-bit SSL encryption, ensuring your payment information remains confidential.

PCI Compliance

Our payment infrastructure is fully PCI DSS compliant, meeting international security standards.

Discretion Assured

We maintain strict confidentiality regarding all client transactions and never share personal information.

Additional Information

Import Duties & Taxes

All import duties, customs fees, and applicable taxes are included in your purchase price. VanRedouane handles all customs clearance procedures on your behalf—no additional charges upon delivery.

Insurance Coverage

All shipments are fully insured for their declared value. In the unlikely event of damage during transit, we will arrange immediate replacement or full refund.

Order Tracking

You will receive regular updates throughout the production and delivery process. Our concierge team remains available to address any questions or concerns.

Returns & Exchanges

We stand behind the quality of every piece. Should you wish to return an item, please contact our team within 14 days of delivery to arrange collection.

Questions?

Our concierge team is available to discuss your specific requirements and answer any questions regarding delivery or payment.

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